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Vista 20P Quick Reference Guide

Add/Delete User Codes
Checking for Open Zones
Bypass Point or Zone
Trouble Conditions
Chime Mode
Reset Smoke
Guide to Basic System Functions

Your keypad may look like one of the keypads listed below. Adding and deleting user codes can only be done from an alpha keypad. Fixed word keypads are typically used in commercial environments. You must contact RELYCO Security to have codes added to or removed from a system using a fixed word keypad.


Add/Delete User Codes

When performing any of the following procedures, do not allow more than 2 seconds to elapse between steps, otherwise the entry will be aborted, and the procedure must be repeated from its beginning. Only the System Master and Partition Master can assign user codes to users.

Your installer assigned a master code that is used to perform all system functions. In addition, you can assign different security codes for use by other users (VISTA- 20P/PS Series provides 46 additional codes; VISTA-15P Series provides 30 additional codes).

To Assign a User Code:

  1. Enter your System/Partition Master code and press the CODE [8] key.
  2. Enter the 2-digit User Number for whom a code is to be assigned or changed.
    • User 01 is preset for the installer.
    • User 02 is preset for the System Master code.
    • Users 03 and 33 are preset to Partition Master, but can be changed. (Vista 20P/PS seriers only)
  3. Enter the desired 4-digit code for use by that User Number. The keypad will beep once when a user code has been successfully entered.

To Delete a User Code:

  1. Enter your Master code and press the CODE [8] key.
  2. Enter the 2-digit User Number for whom a code is to be deleted.
  3. Press [#] + [0].

For additional user programming including Authority Levels, Access Groups, User Partitions, and programming of keyfobs and pagers, please refer to the Security Codes and Authority Levels section of the complete manual

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Checking for Open Zones

Before arming your system, all protected doors, windows and other protection zones must be closed or bypassed, otherwise the keypad will display a "Not Ready" message.

Note: A green READY indicator (if present) on the keypad will be lit if the system is ready to be armed. If not lit, the system is not ready. To display opened/faulted zones, press and release the READY [*] key (do not enter code first).

Do not enter the security code, but simply press the READY key.

Typical fault display shows open zones. Secure or bypass the zones displayed before arming the system.

The "Ready" message will be displayed when all protection zones have been either closed or bypassed.
You may now arm the system as usual.

Voice Status: Voice keypads (if installed), can announce system status and faulted zones (up to 3 zone descriptors) if the Voice Status feature is turned on.
  1. To turn the Voice Status feature on/off: Press the following keys:[#] + [0] + [2] + [4] (also turns on Voice Chime mode; see Chime mode section)
  2. To announce Status: Press [*] STATUS key once.
  3. To announce faulted zones: Press the [*] STATUS key a second time within 5 seconds of the first press.

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Bypass Point or Zone

To Bypass Zones, system must be disarmed first.

  1. Enter Code.
  2. Press BYPASS key.
  3. Enter 2-digit Zone number(s). Single digit zone numbers must be preceded by a zero (e.g. 05, 06).
  4. Wait for bypassed zones to be displayed.
  5. Arm system as usual

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Trouble Conditions

Check and Battery Displays

The word CHECK on the keypad's display, accompanied by a "beeping" at the keypad, indicates a trouble condition in the system.
To silence the beeping for these conditions, press any key.

  1. CHECK + Zone Descriptors
    A display of "CHECK" and one or more zone numbers indicates that a problem exists with the displayed zone(s) and requires your attention. If the CHECK display relates to a fire zone, CALL FOR SERVICE IMMEDATELY.
    Determine if the zones(s) displayed are intact and make them so if they are not. If the zone uses a wireless detector, check that changes in the room (moving furniture, televisions, etc) are not blocking wireless signals from the detector. If the problem has been corrected, the display can be cleared if you enter the OFF sequence (security code plus OFF key) twice. If the display persists, CALL FOR SERVICE IMMEDIATELY.
  2. Telco Fault or CHECK and zone 94
    If the telephone line monitor feature has been programmed for your system, this display indicates that the telephone line has be disconnected or cut. CALL FOR SERVICE IMMEDIATELY.


Words or letters in parentheses ( ) are those that are displayed on Fixed word keypads.

(or FC)

Indicates that a failure has occurred in the telephone communication port of your system. CALL FOR SERVICE IMMEDIATELY.
SYSTEM LO BAT (or BAT with no zone No.)
Indicates that a a low system battery condition exists, and accompanied by a once-per-minute "beeping"* at the keypad. If this condition persists for more than one day (with AC present), CALL FOR SERVICE.
LO BAT + zone descriptor
(or BAT with zone No.)
Indicates that a low battery condition exists in the wireless transmitter** number displayed, and accompanied by a once-per-minute "beeping"* at the keypad. Either replace the battery yourself, or CALL FOR SERVICE. If the battery is not replaced within 30 days, a CHECK display may occur.
Indicates that the control is on-line with the central station's remote computer. The control will not operate while one-line. Wait a few minutes. The display should disappear.

The system is operating on battery power only due to a power failure. If only some lights are out on the premises, check circuit breaker and fuses and reset or replace as necessary.CALL FOR SERVICE if AC power cannot be restored to the system.

Busy-Standby (or dl)
If this remains displayed for more than 1 minute, system is disabled. CALL FOR SERVICE IMMEDIATELY.


The keypad is not receiving signals from the control.
Long Rng Trbl (or bF)
If programmed, backup Long Range Radio communications has failed.CALL FOR SERVICE.

*Any "beeping" that accompanies a trouble display can be stopped by entering an OFF sequence (code + OFF).
**Not all systems use wireless transmitters.

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Chime Mode

To turn Chime Mode on, enter the security code and press the CHIME key. The CHIME message will appear.

To turn Chime Mode off, enter the security code and press the CHIME key again. The CHIME message will disappear.

Voice Chime 

Voice keypads have a feature that works in concert with the Chime Mode called Voice Chime. Voice chime provides a voice status annunciation, chime, and display when any faulted entry/exit or perimeter zone exists. Ask your installer if this option has been enabled for your system.

You may set the voice annunciation portion of Voice Chime on or off by pressing the [#] [0] [2] [4] keys (if the normal Chime mode as described above has been turned on). This also toggles the Voice System Status on or off. When off, the keypad’s internal sounder will still provide chime if normal Chime mode is on.

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Reset Smoke

To Silence Fire Alarms

  1. Silence the alarm by pressing the OFF key (security code not needed to silence fire alarms). To clear the display, enter your code and press the OFF key again (Memory of Alarm).
  2. If the keypad fire indication does not clear after the second OFF sequence, smoke detector may still be responding to smoke or heat producing objects in their vicinity. Investigate, and should this be the case, eliminate the source of heat or smoke.
  3. If this does not remedy the problem, there may still be smoke in the detector. Clear it by fanning the detector for about 30 seconds.
  4. When the problem has been corrected, clear the display by entering your code and pressing the OFF key.

To Reset Smoke Detector

Depending on the type of smoke detectors in your system, it may be necessary to "reset" the smoke detectors after a fire alarm has been turned off. Check with your installer. This "reset" is accomplished at a keypad, as follows:
Enter User Code ( except “arm only” user), then press the [1] key.

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Guide to Basic System Functions

Function Procedure Comments
Check Zones Press READY key. Views faulted zones when system is not ready.
Arm System

Enter code. Press arming key desired:
Away, Stay, Instant, Maximum.

Arms system in mode selected.

Quick Arm
(if programmed)

Press #.Press arming key desired:
Away, Stay, Instant, Maximum.
Arms system in mode selected, quickly and with use of code.
Bypass Zone(s) Enter code. Press BYPASS key. Enter zone number(s) to be bypassed (use 2-digit entries). Bypassed zones are unprotected and will not cause an alarm if violated.

Quick Bypass
(if programmed)

Enter code. Press BYPASS key + [#]. Bypasses all faulted zones automatically.
Silence Sounders Burglary: Enter code. Press OFF key. Also disarms system. Memory of alarm remains until cleared.
Silence Sounders Fire: Press OFF key. Memory of alarm remains until cleared.
Silence Sounders "Check": Press any key. Determine Cause.
Disarm System Enter code. Press OFF [1]. Disarms the systems and silences alarms

Clear Memory Alarm

After disarming, enter code again. 
Press OFF key again.
Keypad beeps rapidly on entry if alarm has occurred while absent. Alarm display will remain upon disarming until cleared.
Duress (if active and connected to central station) Arm or disarm "normally", but use your 4-digit Duress code to do so Performs desired action and sends silent alarm to central station.
Panic Alarms
(as programmed)
Press key [A], [B], or [C] for at least 2 seconds, or key pairs 1 + *; * + #, or 3 + # respectively. See the Panic Keys section of the complete manual for emergency functions programmed for your system. Note: Keys “A”, “B”, and “C” may have been programmed for other functions.
Chime Mode To turn ON or OFF: Enter code. Press CHIME key.

Console will should if doors or windows are violated while system is disarmed and chime mode is ON.

Test Mode To turn ON: Enter code. Press TEST.
To turn OFF: Enter code. Press OFF.
Tests alarm sounder and allows sensors to be tested.
Phone Access
if applicable
Consult Phone Access User's Guide that accompanies the Phone Module Permits system access remotely, via Touch-tone phone.


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